Our client , a top notch restaurant in Lagos is in search of an experienced and enthusiastic customer service representative who will be responsible for communicating with the business customers and assisting them with various requests and resolutions.
The ideal candidate is expected to provide expedient and courteous service to customers leading to total customer and company
Work Shift: Morning (8am - 4pm) Evening (3pm - 10pm) To be alternated weekly, layover accomodation available for evening shift
Work days: Monday- Sunday ( one day off)
Salary: 80k-100k gross
Location: Lekki phase 1
Responsibilities :
● Direct requests and unresolved issues to the designated resource and ensure
requests are fulfilled.
● Attract potential customers by answering product and service questions, suggesting
information about other products and services.
● Record details of customer interactions and give reports to the Restaurant Manager
daily.
● Devise and implement means to collect feedback on our meals and service from
customers
● Report to the Restaurant Manager daily on all status of customer service enquiries
handled or being processed by the Team.
● Maintain a high degree of professionalism, ensure confidentiality at all times when
interacting with customers.
● Ensure the highest level of accuracy and attention to detail in order to deliver
excellent customer service.
● Obtain and examine all relevant information in order to assess validity of complaints
and to determine possible causes
●Receive and process orders/requests and deliveries via social media, e-commerce
platforms, and phone calls
● Update menus accordingly on all e-commerce platforms
● Ensure achievement of individual KPIs daily.
● Any other duties assigned.
Qualifications:
Bachelor's Degree in relevant field
Minimum of 2 years experience in related field; preferably restaurant and food industry
Attentiveness and patience for customers
Amiable personality
Excellent presentation skills
Good command of written and oral English
Must reside within close proximity to Lekki.
Job Type: Full-time
Pay: ₦80,000.00 - ₦90,000.00 per month
Ability to commute/relocate:
- Lagos: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Can you work with the advertised salary
- Can you work with the work days and hours
- Can you work with the Shift System
Experience:
- Customer Service: 2 years (Preferred)
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